Postal Shipments, Packaging and Returns Policy:
Postal & Packaging Information
All Item/s Sent with Free Shipping Item/s will be sent; Insured & Via a Signed for or Registered Postal Service of our choosing, If Postage of Item/s is paid for by the Customer, the Carrier will be for the Customer to choose at check Out, However; we only ship with insured via a Signed For or Registered Postal Services, No Exceptions.
We Use recycled Packaging Wherever Possible!
All Item/s Will be in Well-Padded Envelope/s or Well Packaged & Protected Parcel/s
Postage is only free on full price items, of £150 + Vat or More
Free Postage Is Only Available within Mainland U.K.
Specials are Excluded Form Free Postage Unless Stated as Free Postage in the Promotion
Sale Items Are Excluded From Free Postage
Auction Items are Excluded From Free Postage
Items Special Ordered Are Excluded From Free Postage
Items Sent in For Repair/s or for Engineering Work are Excluded
From Free Return Postage
The Following Specific Items are also are Excluded From Free Postage!
Complete Engine Bottom Ends; Complete Engines; Crankshafts; Frames; Swingarms; Complete Exhausts Systems; Complete Transmissions; Complete Transmission Gear Sets; Wheels & Tyres
Our Returns & Distance Selling Rules: (We Will Not Deviate from It.)
Under the Consumer Contracts Regulations 2014:
You have the right to cancel a purchase within 14 (Fourteen) working days after ordering item/s. You must return the item/s within 14 (Fourteen) clear days of receiving the item/s.
The item/s must be returned unopened if supplied in sealed packaging & in the same condition as received. You “The Buyer” must notify us if your wish to exercise the right to cancel within 14 (Fourteen) days of receipt of purchased item/s.
OUR NO-FAULT RETURNS SENARIOS
No-fault scenario 1: (Where accredit note is accepted)
There will be a 25% (Twenty-Five %) handling & restocking charge, issuing of a credit note to the value of 75% (Seventy-Five %) of the final purchase price, for any item/s the buyer wishes to return, customers will be responsible for paying for the return postage charges & they must be a signed for service, the initial cost of postage to the customer will also be deducted from the re-fund.
No-fault scenario 2: Where a cash/card/Bank Transfer refund is requested:
We offer 50% (Fifty %) of the purchase price of the item/s only. customers will be responsible for paying for the return postage charges & they must be a signed for service, the initial cost of postage to the customer will also be deducted from the re-fund.
There is no refund to “The Buyer” on return postage, which includes an item that is returned for remorse reasons. Purchasers must bear the full cost of any return postage, all returns need to be sent by signed for postage, otherwise we will not accept the return. If replacement items are requested, any outgoing postage is also at customer’s cost.
Our credit note/s are valid for 90 (Ninety) days from date of issue.
RTB = RETURN TO BASE (POINT OF SUPPLY)
RTB. All refunds where re-payment is requested, will be refunded through the same
method as the initial purchase payment was made from no exceptions!!!
RTB LOSS OR DAMAGES IN TRANSIT
The customer is responsibility for making sure any returned goods are protected & well packaged, items will not be accepted for return if damaged in transit back to the supplier, if damaged or lost in transit it is the customers responsibility to pursue the carrier for the loss & damages!